Privacy Policy

Last updated: 6 September 2026

Tazgo Nutrition respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what information we may collect when you visit tazgo.pk, place an order, contact us, sign up for marketing, or otherwise interact with Tazgo Nutrition, and how that information may be used and shared.

Throughout this policy, “Tazgo”, “Tazgo Nutrition”, “we”, “us”, and “our” refer to Tazgo Nutrition.

1. Information We May Collect

Depending on how you interact with Tazgo, we may collect information such as:

Contact Information

This may include:

• Your name

• Email address

• Phone number

• Delivery address

• Billing address

• Pickup or delivery instructions

Order Information

We may collect information about:

• Products you purchase

• Order value

• Discounts

• Delivery or pickup selections

• Order history

• Refunds, cancellations, or complaints

• Customer service communications

Payment Information

Payments may be processed through Shopify, payment providers, banks, or other payment services.

Depending on the payment method used, these providers may process information required to complete your payment.

Tazgo does not necessarily receive or store your complete payment-card or banking credentials.

Account Information

If customer accounts are available, we may collect information connected with your account, such as your contact details, order history, preferences, or saved information.

Website & Device Information

When you use our website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Time spent on pages

• Referral source

• Website interactions

• Cookie and similar technology information

Information You Give Us

We may also receive information when you:

• Contact us by email or WhatsApp

• Submit a review

• Complete a form

• Join our mailing list

• Participate in a promotion

• Contact customer support

• Provide dietary or order-related instructions

Please avoid sending unnecessary sensitive personal or medical information.

2. How We Use Your Information

We may use personal information to:

• Process and fulfil orders

• Arrange delivery or pickup

• Contact you about your order

• Provide customer service

• Process cancellations, refunds, or complaints

• Verify payments

• Detect and prevent fraud or misuse

• Maintain customer accounts

• Improve our products and services

• Improve the functionality and performance of our website

• Understand how customers use tazgo.pk

• Maintain records required for business, accounting, or legal purposes

• Send marketing communications where appropriate

• Protect Tazgo, our customers, and our website

• Comply with applicable legal obligations

We aim to collect and use information only where there is a legitimate business, operational, contractual, consent-based, or legal reason for doing so.

3. Shopify

Our online store is powered by Shopify.

Shopify provides the ecommerce platform that enables us to display products, receive orders, manage customers, and operate parts of our online store.

When you use tazgo.pk, Shopify may process certain personal information as part of providing these services to Tazgo.

Shopify may process or store information using systems or service providers located outside Pakistan.

Shopify maintains its own privacy practices and policies governing the information it processes.

4. Who We May Share Information With

We may share personal information with service providers where reasonably necessary to operate Tazgo.

These may include:

Delivery Providers

Information such as your name, phone number, address, and delivery instructions may be shared with riders or delivery partners where required to complete your delivery.

Payment Providers

Payment and transaction information may be processed by banks, payment gateways, Shopify, or other payment providers.

Technology Providers

We may use third-party services for:

• Website hosting

• Ecommerce

• Analytics

• Reviews

• Communications

• Customer support

• Email marketing

• Fraud prevention

• Website functionality

These providers may receive information necessary to perform their services.

Professional & Legal Requirements

We may disclose information to accountants, legal advisers, regulators, law-enforcement authorities, government bodies, or other parties where reasonably necessary or legally required.

5. We Do Not Sell Customer Lists

Tazgo does not sell customer contact lists or customer databases to third parties for money.

However, some technology, advertising, analytics, or ecommerce services may process information according to their own functions and privacy practices.

Where applicable, customers may be provided with privacy choices relating to cookies, marketing, or certain uses of their information.

6. Marketing Communications

If you subscribe to marketing communications or otherwise give us permission to contact you for marketing, we may send information about:

• Tazgo products

• New launches

• Offers

• Promotions

• Restocks

• Brand updates

You may unsubscribe from email marketing using the unsubscribe option provided in relevant emails or by contacting us.

You can also ask us to stop sending promotional communications.

Transactional messages relating to an existing order may still be sent where necessary.

7. WhatsApp & Phone Communications

If you provide your phone number, we may use it where reasonably necessary to communicate about:

• Orders

• Delivery

• Pickup

• Payment

• Product availability

• Customer service

If you separately agree to receive promotional communication by WhatsApp or another messaging service, those communications may also be sent through that service.

Third-party messaging platforms may process information according to their own privacy policies.

8. Cookies & Similar Technologies

Tazgo and our technology providers may use cookies and similar technologies to help the website function and understand how it is used.

Cookies may be used for purposes such as:

• Remembering your cart

• Keeping the website functional

• Remembering preferences

• Understanding website traffic

• Measuring performance

• Preventing fraud

• Analytics

• Marketing where enabled

Some cookies are necessary for the website to operate.

Others may depend on your browser settings, consent choices, or applicable requirements.

You can usually control cookies through your browser or available website privacy settings.

Blocking certain cookies may affect how some parts of the website work.

9. Analytics

We may use analytics services to better understand:

• How visitors find Tazgo

• Which pages are viewed

• How customers interact with our website

• Website performance

• General shopping behaviour

This information helps us improve our website, products, marketing, and customer experience.

Analytics providers may use cookies, device identifiers, or similar technologies.

10. Reviews & User-Submitted Content

If you submit a review, testimonial, photograph, or other content, some of that information may be displayed publicly depending on the feature you use.

Please avoid including personal information in publicly submitted reviews unless you are comfortable making that information visible.

We may use genuine reviews and customer feedback in accordance with the permissions associated with the review platform or content provided.

11. How Long We Keep Information

We may retain personal information for as long as reasonably necessary to:

• Fulfil orders

• Maintain business records

• Provide customer service

• Handle refunds or disputes

• Prevent fraud

• Meet accounting or tax requirements

• Comply with applicable legal obligations

Different categories of information may be retained for different periods.

We may also delete or anonymise information when it is no longer reasonably required, subject to our technical and legal obligations.

12. International Processing

Some of the platforms and service providers used by Tazgo may operate outside Pakistan.

As a result, personal information may be processed or stored in other countries.

Those countries may have privacy and data-protection rules that differ from those in Pakistan.

We rely on our service providers to apply their relevant contractual, technical, and organisational safeguards when handling information on our behalf.

13. Security

We take reasonable steps to protect customer information from unauthorised access, misuse, loss, alteration, or disclosure.

However, no website, online transmission, database, or storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their account credentials and devices.

If you believe your interaction with Tazgo has resulted in a privacy or security concern, please contact us.

14. Your Privacy Choices

Subject to applicable law and the circumstances of your request, you may contact us to ask about personal information associated with you or request that we:

• Provide access to certain information

• Correct inaccurate information

• Update your information

• Delete certain information

• Stop certain marketing communications

Some requests may be limited where we are required to keep information for legal, accounting, fraud-prevention, transaction, dispute-resolution, or other legitimate purposes.

We may need to verify your identity before processing certain privacy requests.

15. Children’s Privacy

Tazgo's website and online ordering services are not specifically designed to collect personal information from young children independently.

If a minor needs to place an order, a parent, guardian, or responsible adult should assist where appropriate.

If you believe personal information relating to a child has been provided to us inappropriately, please contact us.

16. Third-Party Websites & Services

Our website may contain links to external websites, social networks, payment services, review services, or other third-party platforms.

Tazgo does not control the privacy practices of independent third parties.

Please review their privacy policies before providing personal information through those services.

17. Changes to This Privacy Policy

We may update this Privacy Policy when our:

• Business changes

• Website changes

• Technology providers change

• Data practices change

• Legal or regulatory requirements change

The latest version will be published on tazgo.pk.

The date at the top of this policy indicates when it was last updated.

18. Contact Us

If you have questions, concerns, or requests relating to your personal information or this Privacy Policy, contact:

Tazgo Nutrition
Plaza 252, CCA-2, Sector D, DHA Phase 6, Lahore, Pakistan

Email: sales@tazgo.pk
Phone / WhatsApp: +92 335 0266630
Business Hours: 11:00 AM–7:00 PM daily