Shipping policy

At Tazgo Nutrition, many of our products are made fresh, prepared in limited batches, or require chilled handling. Because of this, our delivery process is designed around freshness rather than conventional nationwide courier timelines.

Please read the information below before placing your order.

1. Where We Deliver

Tazgo currently delivers within Lahore, Pakistan.

Delivery availability may depend on your exact location, the products in your order, and our available delivery routes.

If your location cannot currently be served, we may contact you after your order is placed or the delivery option may not be available at checkout.

2. Delivery Timing

We do not guarantee same-day delivery.

Available delivery dates depend on product availability, preparation requirements, production schedules, and delivery capacity.

Fresh products may be prepared in scheduled or limited batches. Your expected delivery date or delivery arrangement will be communicated through the website, checkout, order confirmation, WhatsApp, email, or our team where applicable.

Please check the delivery information shown when placing your order.

3. Order Processing

Orders are processed according to product availability and preparation requirements.

Some products may be ready for dispatch sooner than others, while fresh, made-to-order, limited-batch, bulk, or meal-plan orders may require additional preparation time.

Placing an order does not automatically mean that it will be dispatched immediately.

If we need to clarify your delivery date, address, product availability, or any other order detail, our team may contact you before dispatch.

4. Delivery Charges

Delivery charges may vary depending on your location, order size, delivery method, or product type.

The applicable delivery charge will normally be shown at checkout or communicated before your order is confirmed.

Any promotional or free-delivery offer will apply only according to the terms stated with that specific offer.

5. Pickup

Pickup may be available from our DHA Phase 6 location:

Tazgo Nutrition
Plaza 252, CCA-2, Sector D, DHA Phase 6, Lahore

Pickup availability may depend on the product and order type.

Please wait for confirmation that your order is ready before arriving for pickup.

6. Business Hours

Our current business hours are:

Open daily: 11:00 AM–7:00 PM

These hours may change on public holidays, special occasions, or due to operational requirements.

7. Fresh & Chilled Products

Many Tazgo products are fresh, chilled, preservative-free, minimally processed, or prepared in limited batches.

Please refrigerate chilled products promptly after receiving them and follow the storage instructions provided on the product page or packaging.

Once a fresh or chilled order has been delivered, the customer is responsible for storing it correctly.

Do not consume a product if the packaging appears damaged, compromised, unusually swollen, leaking, or if the product appears unsafe.

8. Receiving Your Delivery

Please provide a complete and accurate:

  • Name

  • Phone number

  • Delivery address

  • Area or sector

  • Any necessary delivery instructions

Please ensure that you or someone you trust is available to receive fresh or chilled orders.

Our rider or delivery partner may contact you when approaching your location.

If delivery cannot be completed because the customer is unavailable, unreachable, or has provided an incorrect or incomplete address, additional delivery charges may apply if another delivery attempt is arranged.

9. Delivery Delays

We do our best to deliver orders according to the communicated schedule, but occasional delays may happen because of:

  • Traffic or road conditions

  • Weather

  • Rider availability

  • Unexpected production delays

  • Equipment or operational issues

  • Public holidays

  • Security restrictions

  • Events outside our reasonable control

If a meaningful delay affects your order, we will make reasonable efforts to update you.

10. Product Availability

Some Tazgo products are produced in limited quantities.

A product may occasionally become unavailable even after an order has been placed. If this happens, we may contact you to offer an alternative, reschedule the item, issue an appropriate refund where applicable, or agree on another solution.

We will not intentionally replace a product without informing you where the replacement materially changes your order.

11. Damaged, Missing or Incorrect Orders

Please check your order when you receive it.

If an item arrives damaged, incorrect, missing, leaking, or otherwise appears to have a delivery-related problem, contact us as soon as reasonably possible and preferably within 24 hours of delivery.

Please provide:

  • Your order number

  • A short explanation of the issue

  • Clear photographs where relevant

Our team will review the issue and determine the appropriate resolution based on the circumstances.

12. Changes to Delivery Information

Tazgo may update its delivery areas, timings, charges, pickup arrangements, or fulfillment process as the business grows.

The latest information shown on our website, checkout, product pages, or confirmed directly by our team will apply to your order.

Contact Us

For delivery or order-related questions:

Email: sales@tazgo.pk
Phone / WhatsApp: +92 335 0266630

Pickup Location:
Plaza 252, CCA-2, Sector D, DHA Phase 6, Lahore

Business Hours:
11:00 AM–7:00 PM daily