Refund policy

Last updated: 6 September 2026

At Tazgo Nutrition, many of our products are fresh, chilled, perishable, made-to-order, or prepared in limited batches. Because of this, returns and cancellations work differently from conventional retail products.

Please read this policy before placing your order.

1. Fresh & Perishable Products

For food-safety reasons, fresh, chilled, opened, prepared, or perishable products generally cannot be returned once they have been delivered or collected.

This includes products such as:

• Fresh meals

• Cold-pressed juices

• Lemonades

• Wellness shots

• Fresh bakery products

• Chilled products

• Other prepared or perishable food items

This does not affect your ability to contact us if the product arrived damaged, incorrect, missing, leaking, spoiled, or otherwise appears to have a genuine quality or fulfillment issue.

2. Non-Perishable Products

Eligible non-perishable products may be considered for return where:

• The item is unused and unopened.

• The original packaging is intact.

• The return request is made within 7 days of delivery or pickup.

• Proof of purchase is available.

• The product is not customized, personalized, or made specifically for the customer.

Please contact us before returning any item.

Do not send a product back without first receiving return instructions from Tazgo.

3. Damaged, Incorrect or Missing Orders

Please check your order when it arrives.

If an item is:

• Damaged

• Incorrect

• Missing

• Leaking

• Defective

• Significantly different from what was ordered

• Potentially unsafe to consume

please contact us as soon as reasonably possible and preferably within 24 hours of delivery or pickup.

Please send:

• Your order number

• A short explanation of the issue

• Clear photographs or video where relevant

• Photographs of the packaging where applicable

Our team will review the issue and determine the appropriate solution.

Depending on the circumstances, this may include a replacement, store credit, partial refund, full refund, or another reasonable resolution.

4. Quality Concerns

Because many Tazgo products use real ingredients and may be made in small or fresh batches, minor natural variations in colour, texture, sweetness, appearance, or flavour are normal and do not automatically mean the product is defective.

However, if you believe a product has a genuine freshness, safety, quality, or preparation issue, please contact us immediately.

Do not consume a product if the packaging is unusually swollen, leaking, visibly compromised, or if the product appears unsafe.

5. Order Cancellations

We understand that plans can change.

Please contact us as soon as possible if you need to cancel an order.

An order may be cancelled if preparation, production, procurement, or fulfillment has not yet started.

Once a fresh, customized, bulk, meal-plan, made-to-order, or perishable order has entered preparation or production, cancellation may no longer be possible.

Orders that have already been dispatched cannot normally be cancelled.

6. Cancellation Window

For standard orders, we recommend requesting cancellation within 2 hours of placing the order.

However, this does not guarantee cancellation.

Some orders may enter preparation immediately or may involve products produced specifically for that order.

Cancellation eligibility will depend on the actual status of the order when we receive your request.

7. Meal Plans, Bulk & Made-to-Order Products

Meal plans, corporate orders, bulk orders, customized products, advance orders, and other made-to-order items may require advance preparation or ingredient purchasing.

These orders may have separate cancellation terms communicated before confirmation.

Once production or procurement has begun, part or all of the order may become non-refundable.

8. Refunds

If a refund is approved, it will generally be returned using the original payment method where reasonably possible.

Refund processing times can vary depending on the payment method, bank, payment provider, or platform.

Please allow approximately 5–7 business days after an approved refund has been processed for the amount to appear where applicable.

Some payment providers or banks may take longer.

9. Cash on Delivery Orders

Where an approved refund relates to an order paid through cash on delivery, we may arrange the refund using an appropriate available method after confirming the required customer details.

10. Delivery Charges

Original delivery charges are generally non-refundable where the delivery was successfully completed.

If the issue resulted directly from an error by Tazgo, such as an incorrect order or a confirmed product problem, we may also refund or otherwise account for applicable delivery charges where appropriate.

Additional delivery charges may apply where another delivery attempt is required because the customer was unavailable, unreachable, or provided incorrect delivery information.

11. Returns of Eligible Non-Perishable Products

If Tazgo approves a return of a non-perishable product, we will provide instructions for returning or delivering the item to us.

Customers should not arrange courier or rider returns without confirmation from our team.

Where the return is due to a Tazgo error, defect, or incorrect product, we will determine the appropriate return arrangement.

Where a discretionary return is approved for another reason, the customer may be responsible for reasonable return costs.

12. Refused Deliveries

If a customer refuses an order without a confirmed product or fulfillment issue after the order has been prepared and dispatched, the order may not be eligible for a full refund.

This is particularly important for fresh, chilled, perishable, and made-to-order products that cannot safely or commercially be resold.

13. Incorrect Customer Information

Customers are responsible for providing accurate contact and delivery information.

If an order cannot be delivered because the address, phone number, or other information provided was incorrect or incomplete, additional delivery charges may apply.

Fresh or perishable products that cannot be safely redelivered may not qualify for a refund.

14. Promotions & Discounted Products

Products purchased using a discount, promotional offer, bundle, or special price remain subject to this policy unless the promotion specifically states different terms.

A promotional price does not remove your right to contact us about a damaged, incorrect, defective, or unsafe product.

15. Refund Abuse or Fraud

We reserve the right to decline refund or replacement requests where there is reasonable evidence of fraud, repeated abuse, manipulation, false claims, or misuse of this policy.

This does not affect legitimate customer complaints or rights available under applicable law.

16. Consumer Rights

Nothing in this policy is intended to exclude or restrict any consumer right that cannot legally be excluded under applicable law in Pakistan.

17. Policy Changes

We may update this Return & Cancellation Policy as our products, fulfillment process, or operations change.

The latest version published on tazgo.pk will apply to future orders.

Contact Us

For cancellations, damaged orders, refund requests, or other order concerns:

Email: sales@tazgo.pk
Phone / WhatsApp: +92 335 0266630

Tazgo Nutrition
Plaza 252, CCA-2, Sector D, DHA Phase 6, Lahore, Pakistan

Business Hours: 11:00 AM–7:00 PM daily